Billing

FAQ

General FAQ'S

Payment Options

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Brooke offers a variety of payment options for your bill. The most convenient payment option is pre-authorized payments, which automatically debited your account for the amount due. 

  • Cash
  • Cheque
  • Telephone / internet banking
  • Debit
  • Mastercard
  • Visa

Smart Hub-Mobile App

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How to access SmartHub on your mobile device

  1. Download SmartHub from your App Store/Play Store (exact screen display may vary by device type).
  2. Once App is downloaded, open it and search for a provider by Name.  Enter Brooke Telecom and confirm. 
  3. Select and confirm Brooke Telecom
  4. Log in using your Brooke Telecom credentials or sign up for a new account.
    (To create a new account you will need your account number and the billing name as it appears in our system/on your bill)


    If you need further help, don't hesitate to contact us!

Guides

Pay Your Bill

Support Contact Info

Phone: 519-844-2160 (option 1)

Monday – Friday:            8am – 10pm
Saturday & Sunday:        9am – 5pm
Holidays:                          9am – 5pm
 

SmartHub Ticket System Reporting

To report a ticket about a problem with your services, within the SmartHub App select the menu button and then select - Contact Us - Report Communication Issue. For more details on SmartHub and how to install it and login click here

 

Support FAQs

Read our support FAQs for self diagnosis tips here

 

Emergency After Hours Repair

Phone: 519-847-5701

 

TeamViewer

Internet / IPTV TeamViewer Support for Windows

Internet / IPTV TeamViewer Support for MAC

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Brooke Telecom TeamViewer Support