General FAQ'S

Payment Options

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Brooke offers a variety of payment options for your bill. The most convenient payment option is pre-authorized payments, which automatically debited your account for the amount due. 

  • Cash
  • Cheque
  • Telephone / internet banking
  • Debit
  • Mastercard
  • Visa

Smart Hub-Mobile App

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How to access SmartHub on your mobile device

  1. Download SmartHub from your App Store/Play Store (exact screen display may vary by device type).
  2. Once App is downloaded, open it and search for a provider by Name.  Enter Brooke Telecom and confirm. 
  3. Select and confirm Brooke Telecom
  4. Log in using your Brooke Telecom credentials or sign up for a new account.
    (To create a new account you will need your account number and the billing name as it appears in our system/on your bill)

    If you need further help, don't hesitate to contact us!


Pay Your Bill

Support Contact Info

Phone: 519-844-2160 (option 1)

Monday – Friday:            8am – 10pm
Saturday & Sunday:        9am – 5pm
Holidays:                          9am – 5pm

Emergency After Hours Repair

Phone: 519-847-5701



Internet / IPTV TeamViewer Support for Windows

Internet / IPTV TeamViewer Support for MAC


Brooke Telecom TeamViewer Support