Mobility

FAQ

General FAQ

I have a data plan but how do I know how much data I’m using with different activities?

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It is hard to determine how much data each specific activity on your phone uses.  It can vary between different phones and different apps.  Its always a good idea to connect to Wi-Fi as often as possible to avoid data overage on your account.  Some applications that use data do run in the background so its always a good idea to close completely out of them.  For example, Facebook can run in the background unless you have completely logged out.

If you are unsure of your usage you can always contact one of Brooke Telecom’s cellular representatives and we can look at your account.

Estimated Data Usage Chart

International Plans

Purchasing Data Passes on Bell Self Serve App

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When you are travelling overseas or even to the States and are planning to use your cellular data, we strongly recommend you put a data plan in place for the duration you are away.  Brooke Telecom previously could add these features on for you, however since the Wireless Code of Conduct we are no longer able to.  It is a simple process to purchase the data travel passes and the charges go through to your bill as normal.  The plans available are 30-day plans and specific to the zones you are travelling to.  If you are unsure of which pass you need to purchase please don’t hesitate to contact the office and speak to a cellular representative.  Once you have downloaded the Bell Self Serve App, view some screen shots which should guide you through the purchasing process: 

Data Pass

Support Contact Info

Phone: 519-844-2160 (option 1)

Monday – Friday:            8am – 10pm
Saturday & Sunday:        9am – 5pm
Holidays:                          9am – 5pm

Emergency After Hours Repair

Phone: 519-847-5701

TeamViewer

Internet / IPTV TeamViewer Support

Brooke Telecom TeamViewer Support