Phone

Guides

FAQ

Instructions to set up Voicemail

VOICEMAIL

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Step One:

FROM HOME:

Dial *98:  When asked for your mailbox #, please enter your 10 digit Telephone number
OR
Just press # (the button to the right of 0)

AWAY FROM HOME:

Dial 519-844-7800 and when asked for your mailbox #, enter your 10 digit Telephone number.
OR
Dial your home or business number and press the * key (the button to the left of 0) while the greeting is playing to access your mailbox.

Step Two:

Enter your password followed by the # key.
Your Temporary password is:  0000

Step Three:

You will now be in the Main Menu
    Press 1 to retrieve messages
    Press 9 for Mailbox Setup

TO RETREIVE MESSAGES:
Press 1 for new Messages
Press 2 for Saved Messages
Press * to return to the Main Menu

If you Choose 1 or 2, continue:
Press 1 to play or re-play message
Press 2 to save message and go to next message
Press 3 to delete message and go to next message
Press 4 to save message as new
Press 7 to skip back three seconds
Press 8 to pause or continue message
Press 9 to skip forward three seconds

**MAILBOX SETUP**
Press 1 for greeting options (you can disregard this step if you choose to use the default greeting)
Press 2 to change password
Press 3 for notification options
Press 4 to enable /diable auto-login
Press * to return to Main Menu

To Change or Record You Greeting:
a)      Press 1 for greeting options
b)      Press 4 to record your greeting
c)       Press # to end recording function
d)      Press 1 to listen to greeting
e)      Press 2 to save greeting (Greeting must be saved to be activated)

Press 3 to delete greeting
Press 4 to re-record greeting (Then follow steps C-E again)
Press * to return to mailbox setup

TO CHANGE YOUR PASSWORD

Press 2 to change your password

Enter new password followed by the # key
This password is any series of up to 16 digits you choose.
You will be unable to access your mailbox without this password.
Choose one that is easy to remember.

To verify, enter your password

Troubleshooting

Fax Troubleshooting

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If you are having troubles with your fax machine sending or receiving faxes here are some things you can try:

Make sure your fax machine is connected to the phone line

There is a phone cord that connects the fax machine to a phone jack in the house and this is how it sends data to other fax machines.

It is possible the cord has come loose or completely unplugged. It seems simple, but this tip solves most communication error issues.

Check for dial tone

Even if the machine is plugged into a phone jack, you may not be receiving dial tone.

You can test this by lifting the handset from the fax machine if equipped, or plugging a known working phone into the phone jack your fax machine is plugged into.

If you are not getting dialtone, follow the troubleshooting steps in the “No Dialtone” section on this site to try to re-establish dialtone.

Check for interference

It is possible that other devices are interfering with the sending or receiving of your faxes.

Common culprits are splitters, power bars, bad DSL filters, and bad phone devices.

Try unplugging or bypassing these devices in the house one at a time to see if the problem clears.

No Dial Tone?

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  1. Checked that all phones are on-hook
  2. Make sure that both ends of the phone cord are plugged in and secure (they will click into the phone socket when connected)
  3. Ensure the phone cord isn’t cracked, worn or damaged
  4. Make sure if you are using cordless phones that the phone base has power and phones are properly being charged.
  5. Try another phone jack in the house
  6. Try unplugging all devices from the phone jacks except for one. This ensures no other equipment in the house is causing a problem. Try each phone separately to isolate a faulty device.

National Do Not Call List

Support Contact Info

Phone: 519-844-2160 (option 1)

Monday – Friday:            8am – 10pm
Saturday & Sunday:        9am – 5pm
Holidays:                          9am – 5pm

Emergency After Hours Repair

Phone: 519-847-5701

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Internet / IPTV TeamViewer Support

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